Our Commitment to Safe Play

bd89's Guide to Responsible Gambling

When gambling starts causing stress instead of enjoyment, it's time to take notice. bd89 believes every player has the right to stay safe and well — this page covers exactly that.

For persons aged 21+ only
21+
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bd89 is an entertainment platform, but we always believe gambling should be purely for fun — not as an alternative income or a way to solve financial problems. For those in Bangladesh who take part in casino and betting activities, the Terms and Conditions cover everything in detail — including age, deposit limits, and account usage guidelines.

Responsible gambling is not just about self-control — it also means knowing when to stop. At bd89 we have provided tools and options to help you manage how you play. If you have any questions, read our FAQ or reach us directly via 24/7 live chat.

Before opening an account, every user must confirm they are at least 21 years old. Allowing minors access to gambling is completely against bd89's policy and is strictly prohibited.

Ask Yourself These Questions Before You Play

Take a moment to think before starting to bet or play casino games. Are you playing with money whose loss would affect your family's daily needs? Do you feel that placing bigger bets after a loss will win back the money? These kinds of thoughts are early signs of problem gambling.

bd89 wants you to see gambling as entertainment. That is why we are careful about protecting your personal information — the Privacy Policy explains in detail how your information is used.

Tools to Control Yourself

bd89 gives you the option to set your own play limits. These tools are accessible directly from your account.

Deposit Limits

Set a maximum deposit amount on a daily, weekly, or monthly basis. You can set this limit yourself, and any reduction takes effect immediately.

Session Time Limit

Decide how long you want to play in one sitting. Once the set time has passed, the system will notify you automatically.

Account Cooling-Off

If you want to take a break for a few days, temporarily lock your account. This break can be set for 24 to 90 days.

Self-Exclusion

If you want to close your account for an extended period, choose self-exclusion. Once activated, it cannot be reversed before the set period ends.

Win/Loss History

View a full record of your gaming activity. This helps you stay aware of your own playing patterns.

Reality Check

Keep reminders active at set intervals — so you know how long you have been playing.

Warning Signs of Problem Gambling

If you notice one or more of the signs below in yourself, consider seeking help now.

  • You are spending beyond your budget and it is affecting your family's essential expenses.
  • You are placing larger bets after a loss to try to win back the money ("chasing losses").
  • You feel restless or irritable when you are not playing.
  • You are hiding your gambling from family or friends.
  • You are betting with borrowed money or by drawing on your savings.
  • You are neglecting work, studies, or family responsibilities to focus on gambling.
  • You have decided to stop gambling but keep coming back.

Protection of Children and Minors

You must be at least 21 years old to take part in any casino or betting activity at bd89. If you have children or minors in your home, never leave your device logged into your account. Always keep your password private.

The Role of Family and Close Ones

Sometimes a family member or friend notices first that someone is in trouble. If you think someone close to you is gambling excessively, speak to them openly and directly. Talking with empathy rather than criticism is far more effective.

Professional Advice

If you feel it is becoming difficult to get out of the problem on your own, seek help from a mental health specialist or professional counsellor. This service is available through both public and private sectors in Bangladesh. Seeking professional advice is not a sign of weakness — it is a sign of awareness.

Where to Get Help

Do not face it alone — seek support. The bd89 support team, along with family and professional assistance, is here for you.

bd89 Live Chat Support

Chat directly in Bengali or English, 24 hours a day, 7 days a week. Our team is ready to help with anything related to account limits, cooling-off, or self-exclusion.

Email Support

If you prefer to write, contact bd89's support email. Requests related to responsible gambling are given the highest priority.

Family and Friends

Talk to the people close to you. Support from family is one of the most powerful ways to overcome problem gambling habits.

Professional Counselling

Mental health specialists, psychologists, and counsellors can all help you confidentially. This service is also available at government hospitals.

bd89's Commitment

We want every player to stay safe at bd89. That is why our platform includes measures such as age verification, self-exclusion, and account limits. Responsible gambling is not just a policy — it is part of what we do every day.

24/7 Live Chat
Email Support
21+ Age Verified
Self-Exclusion Available

Responsible Gambling Q&A

Go to Account Settings and select self-exclusion under the "Responsible Gambling" section. You can also activate it by contacting the support team via 24/7 live chat or email. Once active, it cannot be reversed before the set period ends.

Even with self-exclusion active, you can still withdraw any existing balance in your account. However, placing new bets or playing any games will be completely blocked. Contact the support team for more details.

Yes. You can set a maximum deposit limit for any period — daily, weekly, or monthly. Reducing a limit takes effect immediately; increasing one takes effect after a set waiting period to prevent impulsive decisions.

A cooling-off period is a temporary break during which your account is locked for a chosen length of time. You can choose anywhere from 24 hours to 90 days. During this time you cannot play games or place bets, but your account is not permanently closed.

Start by speaking to them with empathy — express your concern without blaming them. You can contact the bd89 support team for help regarding the account. Also encourage them to seek advice from a professional mental health specialist.

You must be at least 21 years old to open an account and take part in any casino or betting activity at bd89. Age is verified at registration using a national ID card or other identity document.

Contact bd89's 24/7 live chat or email support — help is available in both Bengali and English. Reaching out to family, friends, or a professional mental health specialist is also one of the most effective steps you can take.